At Sitayan Store, we take pride in providing high-quality products and excellent customer service. If you’re not satisfied with your purchase, we’re here to help. Please read our policy below carefully.

1. Returns & Exchanges

Eligibility for Returns/Exchange:

• Items can be returned or exchanged within 7 days of delivery.
• The item must be unused, in original condition, and with all tags, packaging, and bill intact.
• Certain items such as perishable goods, personal care products, or custom orders may not be eligible for return or exchange (these will be clearly marked as non-returnable on the product page).

Non-Returnable Items Include:

• Opened or used products.
• Items damaged due to misuse or negligence.
• Items marked “Final Sale” or “Non-Returnable”.

Process for Return/Exchange:

1. Contact us at support@sitayan.in or call us at [Insert Phone Number] within 7 days of receiving the item.
2. Share your order ID, the reason for return, and clear images of the item (if defective/damaged).
3. Our team will review and approve the return if eligible.
4. You can either:
   • Ship the item back to us at your own cost.
   • Or request a pickup (available in select areas; pickup charges may apply).

Once received and inspected, we will process your exchange or refund based on your request.

2. Refund Policy

When Refunds Are Issued:

• If the product is unavailable for exchange.
• If the returned item meets our return criteria.
• If the order was canceled before dispatch.

Refunds will be processed within 5-7 working days after we receive and inspect the returned item.

Refund Method:

• Payments made online will be refunded to the original payment method.
• Cash on Delivery (COD) orders will be refunded via bank transfer or UPI after confirmation.

3. Cancellations

• Orders can be cancelled before dispatch. Once the order is shipped, it cannot be cancelled.
• In case of cancellation after payment, the full amount will be refunded.

4. Damaged or Wrong Items

We take utmost care in packaging, but if your item arrives damaged or incorrect:

1. Inform us within 48 hours of delivery.
2. Share photos/videos of the damaged or wrong item via email or WhatsApp.
3. We will arrange for a replacement or full refund after review.

5. Need Help?

For any issues regarding returns, exchanges, or refunds, feel free to contact our customer service:

• 📧 Email: support@sitayan.in / surendrajha1982@gmail.com
• 📞 Phone: +91/6200092662 / +91 9006988123
• 📍 Address: Bariyarpur, Sitamarhi , Bihar 843302

Note: Sitayan Store reserves the right to deny returns or exchanges that do not meet the above conditions.